All of our products are guaranteed for a minimum of one year (except Ultra Violet Lamps). If any product fails to give satisfaction please contact us to discuss the best remedy.
Aquaflow brand filters from South Coast Koi have a lifetime guarantee covering against faulty manufacture.*
Where a 5 year guarantee is quoted for any Oase product this comprises of a 3 year warranty with an addition 2 years added by the manufacturer providing you return the warranty card, supplied with the product, directly to them.
* This is in addition to your statutory rights
Spend over £75 and carriage if FREE**
** Below £75 the carriage is £4.95 - UK Mainland only